Shipping policy

Shipping Policy

At Magnolia Supply Company, we are committed to delivering your custom-branded products in a timely and efficient manner. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

Order Processing & Production Times

Since we specialize in custom and personalized products, processing and production times vary based on order complexity.

  • Standard production time: 7-14 business days (varies by product and order size).

  • Rush orders may be available upon request—please contact us before placing your order.

  • Orders are processed Monday through Friday, excluding holidays.

Shipping Options & Delivery Times

Once production is complete, we offer the following shipping options:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-4 business days

  • Overnight Shipping: 1-2 business days (availability varies by location)

Shipping times are estimates and may vary based on carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.

  • Free standard shipping may be available for bulk or promotional orders—contact us for details.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details. If you do not receive a tracking number, please check your spam folder or contact us at info@magnoliasupplycompany.com.

International Shipping

We currently ship within the USA & some international countries. (Please confirm with us). International shipping rates and delivery times vary. Customers are responsible for any customs duties, taxes, or import fees.

Lost, Delayed, or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us, and we will assist in filing a claim with the shipping carrier.

  • Delayed Shipments: We are not responsible for delays caused by carriers, weather, or other factors outside our control.

  • Damaged Shipments: If your order arrives damaged, please email us within 5 days with photos of the package and product. We will work with you to resolve the issue.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

For any questions about your shipment, contact us at info@magnoliasupplycompany.com. We appreciate your business and look forward to serving you!